Frequently Asked Questions

Q1   Who are eligible to join the Club?
Markham or non-Markham residents who are 55 years of age and older.  However, the Club is comprised of 75% of Markham Residents and no more than 25% Non-residents.  Should more than 25% Non-residents apply for membership those above 25% will be placed on the wait list and advised when they are able to join.
Q2   I am under 55 years old, but my spouse meets the age criteria, can I still join the Club?
Yes, you can join the club as an underage member provided that your spouse is also a member of the club.
Q3   How much is the membership fee?
Club membership fees are a combination of City of Markham and AGOAC fees.  The City of Markham component consists of Resident/Non-Resident fees and Age related fees. AGOAC fees have a first year initiation fee and in following years this is reduced to a renewal fee amount.  The application form shows the current fee structure.
AGOAC Membership (*Fees are non-refundable and non-proratable.)
Q4   When does the membership year start and finish?
The membership year normally runs from September 1st to August 31st of the following year.  A member must renew his/her membership each year by August 31st to continue to enjoy AGOAC programs.
Q5   I am a volunteer with the club; can I be exempted from paying the membership fee?
The club is supported and run by volunteers.  While we appreciate the efforts provided by our volunteers, we believe that all members should be treated equally; therefore, every member pays the same fee to participate in AGOAC programs.
Q6   Where are the programs being held?
AGOAC continues to work with the City of Markham to provide facilities for our programs.  Currently, programs are held at one of the 4 locations:
  1. Angus Glen Community Centre
  2. Crosby Community Centre
  3. Old Unionville Library Community Centre
  4. Stiver Mill Community Centre
Q7   Where can I see the program schedule?
The most up to date program schedule is posted under [All Schedules], under [Programs] on this website.  You may also find a schedule posted in the Bulletin Board outside the Older Adults Centre at Angus Glen Community Centre.
Q8   I am not a member, can I join AGOAC programs?
AGOAC programs are created for our members, therefore, priority is given to them.
Q9  I want to participate in AGOAC programs, do I have to register for the programs?
There are 2 types of programs; drop-in programs and register programs.  For the drop-in programs, there is no need to register in advance.  For the register programs, you have to register prior to attending the program.  The method of registration is determined by the program coordinator.
Q10  What is a “Pay” program?
There are some programs where AGAOC cannot find volunteers and there is the demand.  Normally, these are programs that are either “grandfathered” from the City of Markham or no volunteer instructor is found.   Members have to pay additional nominal fee to participate in those programs.
Q11  Why do I have to pay additional fee to participate in some non-Pay programs?
Some programs such as Chinese Calligraphy, Badminton, Pickleball etc. collect money to buy materials (calligraphy materials, Cooking ingredients, balls, birdies, etc.) required for the programs.  The fee is to cover material cost.
Q12  How do I know when to register?
Most of AGOAC programs run in a 3-month session.  There are some programs that have either a shorter or longer session.  Registration information are posted at the [Registration] page as well as the Bulletin Board outside the Older Adults Centre at Angus Glen Community Centre.  Normally, advance notice is also posted under the Announcements section of this website.
Q13  Do I have to show my membership card each time to participate in AGOAC programs?
Yes, all members are expected to carry their membership cards and to show them when signing in to class.  As many of our programs are free, this is to protect our members to ensure that our programs are for our members.
Q14  Why do you need to keep attendance records?
Attendance records are important to us.  We use the information to determine if any adjustments need to be made to our programs.  It is also used for Grant application purposes.  City of Markham also requires us to provide the information to them periodically to ensure good usage of their facilities.
Q15  How do you notify us when the class is cancelled?
Sometime programs are cancelled due to emergency or other reasons.  All cancellations will be posted on the [Changes/Cancellations] page under the [Programs] section of our website.  Members are encouraged to check the website regularly for current status.
Q16  What is the weather cancellation policy?
Please see the Weather Cancellation Policy page.
Q17  How do I tell AGOAC if my contact information has changed?
Members can Login to their membership profile and update their address, phone number, and email address.  Member who have forgotten or do not have their User ID and Password can retrieve it from the Password Retrieval page. You can also contact
Q18  I want to volunteer with the Club, where do I start?
Thank you for your interest in volunteering.  If you are interested to volunteer with the club, you may speak to your class instructor, program coordinator or write directly to  AGOAC will contact you.
Q19  Will I get priority privilege to the programs if I volunteer for the club?
Volunteers have priority only in the programs that they volunteer for and the same privileges as all members in other programs that they have NOT volunteer for.  Example: If you volunteers to help out in Tai Chi Fan, you will have priority as determined by the coordinator only for Tai Chi Fan.
Q20  I'm a non-member volunteer, can I participate in programs that I'm not volunteer for?
The club is supported and run by volunteers.  While we appreciate the efforts provided by our volunteers, we believe that all members should be treated equally; non-member volunteers does not have access privileges to programs that they do not volunteer for.
Q21  Why do I have to sign a “Volunteer Offer”?
Signing the “Volunteer Offer” confirmed your status as a regular volunteer.  This is also required for insurance purposes.
Q22  If I have questions about AGOAC programs, who should I approach?
You may contact the appropriate coordinator on our [Program Coordinators] page.
Q23  Where do I file a complaint or give suggestions?
Members can send an email via our [Feedback & Suggestion] page, providing as much details as possible.  AGOAC is an independent organization working in partnership with the City of Markham.  AGOAC is responsible for all inquiries, suggestions associated with the Club.
Q24  Do you accept any refund claim for membership withdrawal, class cancellation?
Membership fees are non-refundable.  Cancellation of a pay program class generally has the class term extended by the number of class cancellations.
Q25  How do I pay for my new membership or renewal?
Payment is made to the City of Markham by either credit or debit card (No cash or cheques are accepted) at the Administration Desk on the second floor of Angus Glen Community Centre.  You may also be required to set up a City account to process your payment.
Q26  Is there any 1-day pass or trial pass?
Sorry, there is no 1-day pass or trail pass.
Q27  I can't find my membership card.  Is there any fee for membership card replacement?
Yes, members may have to pay $5 for each replacement card.
Q28  There are parties that are not offered to all members, why is that?
Please refer to our Event (Parties/Workshops/Seminars) Guidelines for more info.